CONTACT & FAQs

We love talking to our customers. How can we help?

Use the chat button, bottom right of the page.

Phone: +61 411 243 674

Or use the form below.

 

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FREQUENTLY ASKED QUESTIONS

I'm not sure what size I am, what's the best way to get help?

Each product page has a size chart next to the product which should get you started.

For more personalised help, use the Chat button during business hours or send us an email from the form above. We'll try to get back to you as quickly as possible.

Each product page has a size chart next to the product which should get you started.

For more personalised help, use the Chat button during business hours or send us an email from the form above. We'll try to get back to you as quickly as possible.

Can I exchange or return my purchase?

Yes. You can return or exchange your purchase within 30 days.

Try the shoes on on carpet when you receive them, and keep the packaging intact, as we are unable to accept returns or exchanges on worn or unsaleable product.

Yes. You can return or exchange your purchase within 30 days.

Try the shoes on on carpet when you receive them, and keep the packaging intact, as we are unable to accept returns or exchanges on worn or unsaleable product.

I want to return/ exchange my purchase, what do I do?

1. Email us to let us know you're sending the shoes back and why, so we know what to do when we get them

2. If you want an exchange, tell us the replacement you want so we can save your size for you.

3. Send them to:
KENNEDY PARKER
12G Gay's Arcade
Adelaide SA 5000
Please ensure your name and/or order number is included.

4. We will then send you your exchange.

1. Email us to let us know you're sending the shoes back and why, so we know what to do when we get them

2. If you want an exchange, tell us the replacement you want so we can save your size for you.

3. Send them to:
KENNEDY PARKER
12G Gay's Arcade
Adelaide SA 5000
Please ensure your name and/or order number is included.

4. We will then send you your exchange.

How do I track my parcel?

Your tracking number is included in your shipping confirmation email, so you can track it with the specific provider that has your parcel.

You can also use the "Track my parcel" option in the chat function on our website.

Your tracking number is included in your shipping confirmation email, so you can track it with the specific provider that has your parcel.

You can also use the "Track my parcel" option in the chat function on our website.

My parcel hasn't arrived, what do I do?

The fastest solution is to reach out directly to the shipping provider. They will usually show you a photo of where the parcel was left so you can confirm if it was delivered to the correct place. And because they have your details, it's you that will be kept informed.

You can reach out to us, and we do want to know if you've received unsatisfactory shipping service, but we've found it's best for you to get straight onto them because we just get in the middle, managing questions and answers between you and the shipper and it takes more time which is not the best outcome for you.

The fastest solution is to reach out directly to the shipping provider. They will usually show you a photo of where the parcel was left so you can confirm if it was delivered to the correct place. And because they have your details, it's you that will be kept informed.

You can reach out to us, and we do want to know if you've received unsatisfactory shipping service, but we've found it's best for you to get straight onto them because we just get in the middle, managing questions and answers between you and the shipper and it takes more time which is not the best outcome for you.

Where are the shoes made?

Our shoes are made in India in a factory that has specialised in English style Goodyear welted shoes for more than 30 years. It's a family owned factory with quality skills, who have been exporting quality product around the world for decades.

The leather is imported from Europe and is then tanned in India in a premium quality tannery in the same region as the factory.

If you want to know more, head to our About section.

Our shoes are made in India in a factory that has specialised in English style Goodyear welted shoes for more than 30 years. It's a family owned factory with quality skills, who have been exporting quality product around the world for decades.

The leather is imported from Europe and is then tanned in India in a premium quality tannery in the same region as the factory.

If you want to know more, head to our About section.

Where can I try the shoes on?

We have one store, in Adelaide Australia. There are no stockists anywhere else - yet.

Our address is 12G Gay's Arcade in Adelaide and we'd love to see you.

We have one store, in Adelaide Australia. There are no stockists anywhere else - yet.

Our address is 12G Gay's Arcade in Adelaide and we'd love to see you.